Refund policy

Refund & Returns Policy

At DeRoselle, we want you to love your jewellery. If you are not completely satisfied with your purchase, we offer a 30-day return policy.

Returns

You have 30 days from the date of receiving your order to request a return.

To be eligible for a return, your item must:

* Be unworn and unused
* Be in its original condition
* Include all original packaging and documentation
* Be accompanied by proof of purchase

To initiate a return, please contact us at info@deroselle.com.au.

Returns sent without prior authorisation may not be accepted.

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or supplied incorrectly.

Damaged, Faulty or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery at info@deroselle.com.au. We will assess the issue promptly and work with you to provide a suitable resolution.

Fine Jewellery Guarantee

All DeRoselle jewellery is crafted using certified lab-grown diamonds and quality precious metals. Each piece undergoes careful quality inspection before dispatch to ensure it meets our standards of craftsmanship and presentation.

Non-Returnable Items

The following items cannot be returned:

* Custom-made or personalised jewellery
* Engraved items
* Special-order pieces
* Gift cards
* Sale or clearance items

For hygiene reasons, earrings that have been worn cannot be returned unless they are faulty.

Exchanges

If you wish to exchange an item, please contact us at info@deroselle.com.au

The quickest way to secure another piece is to return the original item (subject to approval) and place a new order.

European Union Customers

If your order is shipped to a country within the European Union, you may cancel or return your order within 14 days of receiving it without providing a reason.

Items must be returned in their original, unworn condition and include all original packaging and proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@deroselle.com.au.

Contact Us

For all returns, exchanges and refund enquiries, please contact:

info@deroselle.com.au