Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment has been received and verified.

Orders are not processed, shipped or delivered on weekends or public holidays.

During promotional periods, product launches or peak seasons, processing times may be slightly longer.

Shipping Within Australia

We currently ship Australia-wide.

Estimated delivery times after dispatch:

• Standard Shipping: 3–8 business days
• Express Shipping: 1–4 business days

Delivery timeframes are estimates only and are not guaranteed.

International Shipping

We offer international shipping to selected countries.

International delivery times vary depending on destination, customs clearance and local postal services.

Customers are responsible for any customs duties, taxes, import charges or other fees imposed by their country.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Please allow up to 24 hours for tracking information to become active.

Delivery Delays

While we strive to ensure timely delivery, DeRoselle is not responsible for delays caused by:

• Postal or courier service disruptions
• Customs inspections or clearance procedures
• Extreme weather events
• Public holidays
• Circumstances beyond our reasonable control

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect address is supplied and an order is returned to us, additional shipping charges may apply for re-delivery.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible at:

info@deroselle.com.au

We will work with the shipping carrier to investigate and resolve the issue.

Signature on Delivery

For security purposes, some orders may require a signature upon delivery.

Contact Us

If you have any questions regarding shipping, please contact:

Email: info@deroselle.com.au

DeRoselle
Melbourne, Victoria, Australia